Fairmont Empress

4.5 star property
Edwardian Victoria hotel connected to the convention center, walk to Victoria Harbour

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your current months are April, 2024 and May, 2024.
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May 2024

Fairmont Empress

Photo gallery for Fairmont Empress

Exterior
Ocean views, serves lunch and dinner
Exterior
Premium bedding, minibar, in-room safe, desk
Ocean views, serves lunch and dinner

Overview of Fairmont Empress

8.8

Excellent

Highlight
  • Offers an onsite restaurant. Only 5% of properties have this in Victoria.

Popular amenities

  • Pet friendly
  • Pool
  • Hot Tub
  • Breakfast available
  • Spa
  • Parking available

Explore the area

721 Government St, Victoria, BC, V8W1W5
  • Popular LocationWillowstream Spa at the Empress1 min walk
  • Popular LocationQ Restaurant at the Empress1 min walk
  • AirportVictoria, BC (YWH-Victoria Inner Harbour Seaplane Base)3 min walk
  • Popular LocationVictoria Ferry Station8 min walk
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Room options

Fairmont Gold Deluxe City View 2 Queen

cleanliness

Highlights

Separate sitting area
Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout drapes/curtains
  • 377 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Fairmont Gold Deluxe Harbour View 1 King

cleanliness

Highlights

Separate sitting area
Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout drapes/curtains
  • 323 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Fairmont Gold One Bedroom Suite City View 1 King

cleanliness

Highlights

Air conditioning
Club Lounge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2014
Blackout drapes/curtains
Premium bedding
Portable fan
  • 522 sq ft
  • Sleeps 4
  • 1 King Bed

Fairmont Harbour View 1 Queen

cleanliness

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout drapes/curtains
Hair dryer
Bathrobes
  • 280 sq ft
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

Fairmont City View 1 Queen

cleanliness

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout drapes/curtains
Hair dryer
Bathrobes
  • 280 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

Deluxe Harbour View 1 King

cleanliness

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout drapes/curtains
Hair dryer
Bathrobes
  • 382 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

Deluxe City View 1 King

cleanliness

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout drapes/curtains
Hair dryer
  • 382 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Fairmont Gold Deluxe City View 1 King

cleanliness

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout drapes/curtains
Hair dryer
  • 377 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Fairmont Gold, Room, 1 Queen Bed, Non Smoking, City View

cleanliness

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout drapes/curtains
Hair dryer
Bathrobes
  • City view
  • Sleeps 2
  • 1 Queen Bed

Fairmont Gold Harbour View 1 King

cleanliness

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2014
Premium bedding
Portable fan
Blackout drapes/curtains
  • 323 sq ft
  • Harbor view
  • Sleeps 2
  • 1 King Bed

Junior Suite City View 1 King

cleanliness

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Portable fan
Separate bedroom
  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Fairmont Gold City View 1 King

cleanliness

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout drapes/curtains
Hair dryer
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Executive Suite City View 1 King

cleanliness

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout drapes/curtains
Hair dryer
Bathrobes
  • 474 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Deluxe City View 2 Queen

cleanliness

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout drapes/curtains
Hair dryer
  • 334 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Fairmont City View 2 Double

cleanliness

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout drapes/curtains
Hair dryer
Bathrobes
  • 240 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

One Bedroom Suite City View 1 King

cleanliness

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Portable fan
Separate bedroom
Hair dryer
  • 549 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Deluxe City View 1 Queen

cleanliness

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout drapes/curtains
Hair dryer
  • 382 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

Fairmont City View 1 King

cleanliness

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout drapes/curtains
Hair dryer
Bathrobes
  • 280 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

About the neighborhood

Victoria

Located on the waterfront, Fairmont Empress is in Downtown Victoria neighborhood and is connected to the convention center. Victoria Harbour and Victoria Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Market Square and Chinatown. Don't miss out on a visit to Victoria Bug Zoo. Kayaking and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby.

What's nearby

  • Government Street - 1 min walk
  • British Columbia Parliament Building - 4 min walk
  • Victoria Harbour - 6 min walk
  • Victoria Clipper Ferry Terminal - 9 min walk
  • Chinatown - 10 min walk

Getting around

  • Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base) - 1 min drive

Restaurants

  • Willowstream Spa at the Empress - 1 min walk
  • Milestones - 2 min walk
  • Browns Socialhouse - 4 min walk
  • Q Restaurant at the Empress - 1 min walk
  • Sticky Wicket Pub & Restaurant - 4 min walk

About this property

Fairmont Empress

Eco-certified hotel near Victoria Harbour
Located close to Maritime Museum of British Columbia and Victoria Bug Zoo, Fairmont Empress provides a terrace, shopping on site, and a garden. Adventurous travelers may like the cycling at this hotel. Treat yourself to hydrotherapy, a manicure/pedicure, or a massage at Willow Stream Spa, the onsite spa. Enjoy American cuisine, ocean views, and al fresco dining at the two onsite restaurants. Stay connected with free WiFi in public areas, with speed of 25+ Mbps, and guests can find other amenities such as a hair salon and dry cleaning/laundry services.
Other perks include:
  • An indoor pool with sun loungers
  • Limo/town car service, full breakfast (surcharge), and bike rentals
  • Valet parking (surcharge), an electric car charging station, and express check-out
  • Express check-in, an elevator, and meeting rooms
  • Guest reviews give top marks for the proximity to shopping and first-rate property condition
Room features
All 431 rooms have comforts such as premium bedding and air conditioning, in addition to thoughtful touches like desk chairs and safes. Guest reviews highly rate the spacious rooms at the property.
More conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with designer toiletries and tubs or showers
  • 32-inch flat-screen TVs with cable channels
  • Travel cribs, electric kettles, and portable fans

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

Languages

Arabic, Chinese (Mandarin), Danish, English, Filipino, French, German, Italian, Japanese, Korean, Malay, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (CAD 35 per day; includes in/out privileges)
  • Valet parking on site (CAD 49 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM–11:00 AM for a fee: CAD 20–40 for adults and CAD 10–20 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Lobby Lounge
  • Q at the Empress
  • Q Bar

Things to do

  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Personal motorized watercraft
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Travel crib

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 22,604 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Garden
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1908
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Edwardian architecture
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels

Entertainment

  • 32-inch flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 20–40 for adults, and CAD 10–20 for children
  • Fee for in-room wireless internet: CAD 14.95 per night (rates may vary)
  • Self parking fee: CAD 35.00 per day (in/out privileges)
  • Valet parking fee: CAD 49.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The photos are representative of rooms offered and may differ from the actual room received.

We should mention

Pool access available from 5:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Empress Fairmont
Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Hotel Victoria
Fairmont Empress Victoria
Empress Hotel Victoria
Fairmont Hotel Empress
Fairmont Hotel Victoria
Fairmont Victoria
The Fairmont Empress Hotel Victoria
Victoria Fairmont
The Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Victoria
Fairmont Empress Hotel Victoria

Frequently asked questions

Does Fairmont Empress have a pool?

Yes, this property has an indoor pool. Pool access is from 5:00 AM–11:00 PM.

How much does it cost to stay at Fairmont Empress?

As of Mar 28, 2024, prices found for a 1-night stay for 2 adults at Fairmont Empress on Apr 1, 2024 start from $198.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Fairmont Empress pet-friendly?

Yes, this property allows pets (limit 2 total).

How much is parking at Fairmont Empress?

Self parking is available for CAD 35.00 per day. Valet parking is available for CAD 49.00 per day.

What time is check-in at Fairmont Empress?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Fairmont Empress?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Fairmont Empress located?

Located in Downtown Victoria, this spa hotel is steps from Maritime Museum of British Columbia and Victoria Bug Zoo. British Columbia Parliament Building and Victoria Harbour are also within 10 minutes.

Fairmont Empress Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 776 out of 1177 reviews" "
Rating 8 - Good. 205 out of 1177 reviews" "
Rating 6 - Okay. 113 out of 1177 reviews" "
Rating 4 - Poor. 44 out of 1177 reviews" "
Rating 2 - Terrible. 39 out of 1177 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Ian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert C

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and perfect location for easy access to shops, restaurants and walking paths in the inner harbour. Staff are friendly and professional. As a bonus, we had one of the most comfortable beds we have every slept in !!
Stayed 4 nights in Mar 2024

10/10 Excellent

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay and convenient location
Stayed 1 night in Mar 2024

10/10 Excellent

Grant

Stayed 2 nights in Mar 2024

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Mar 2024

8/10 Good

Lai Hing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 3 nights at the Empress, the experience was great. Highly recommended Empress Afternoon High Tea. Our host was great.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Aleem

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The beautiful Empress is aging. The location and service are still incredible but were found the rooms showing signs of heavy wear and tear. Our bathroom had to be re-cleaned after check in and the toilet was not repaired despite making a request. The body wash bottle was empty and there were no additional bars of soap available. Stayed here many times in the past but will think about staying somewhere else next time.
Stayed 2 nights in Mar 2024

10/10 Excellent

Mike

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Staff are exceptional. Gold Floor is outstanding.
Stayed 1 night in Mar 2024

General hotel information

Reasons to Book
Spacious Rooms & Nice Bathroom
Check-In Time
4:00 PM
Check-Out Time
11:00 AM
Star Rating
4.0