8/10 Good
Amy
Traveled with partner
May 3, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at this beautiful resort. Overall the best food and beach at an all inclusive resort. The entertainment was somewhat lacking this time around - probably because we are in their off season. (Tip: if you are looking for lobster anywhere you won't find it in the month of April as they are in their lobster season).
Expedia perks - I didn't receive any complimentary amenities as part of my VIP status. The upgrade offered was nothing extraordinary and seeing that the hotel was at low capacity I would have liked to have been extended a nice upgrade. I saw many rooms vacant while there so a gesture like an upgrade to a premium room would have made a big difference in the acknowledgment of my loyalty and VIP status with Expedia.
Staff: Staff was very attentive and always willing to help. There were several employees that went out of the way to make sure we had a great time: Shaniya (Entertainment), Rick (Aurora) Orlando (Palms), Shannel (Lobby), Yvonne (Room Attendant) Rovaldo & Sherika (Beach Bar), Janique (Patios) and my personal favorite: Colinette (spa).
Thank you Couples for another great vacation.
Amy
Stayed 7 nights in Apr 2024