2/10 Terrible
juan
Traveled with partner
May 8, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for my honeymoon and was inconvenienced the whole time. We booked a nicer room with a better view in our package and they gave us a dirty small room. We did not ask for and they did not let us know either that we would be getting a horrible room. We had to stay there for two days when it cut into our honeymoon time so two out of the five days, we had to stay in a bad room and when we moved to the new room, it was slightly better, but it was still dirty. It was still rundown, and it did not match the pictures at all. We also paid for parking there cause we got a rental car and the manager kept parking in our space other people kept parking in our space. It was supposed to be assigned parking but every time we had to call the front desk when we’d really not wanna worry about that and it was such an inconvenience the whole time we were there we asked if we can get a refund or refunded the difference of what we paid and they just laughed in our face and we were so disappointed when we first got there cause the room looks so rundown, and it did not match the photos
juan
Stayed 5 nights in Apr 2024