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Eterna Tulum

3.5 star property
Clothing optional Tulum hotel in La Veleta with free breakfast

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Eterna Tulum

Outdoor pool, open 7:00 AM to 11:00 PM, sun loungers
Interior detail
Deluxe | Hypo-allergenic bedding, minibar, individually decorated
Free daily local cuisine breakfast
Hallway
Reviews
8.4

Very good

Popular amenities

  • RestaurantRestaurantRestaurant
  • BarBarBar
  • PoolPoolPool
  • Breakfast includedBreakfast includedBreakfast included
  • SpaSpaSpa
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
Calle Cobá Manzana 44 Lote 001 La Veleta, 001, Tulum, QROO, 77760
  • Popular LocationTulum National Park4 min drive
  • Popular LocationTulum Mayan Ruins9 min drive
  • AirportTulum, Quintana Roo (TUY)12 min drive
  • Popular LocationPlaya Paraiso19 min drive
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Room options

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, minibar, individually decorated

Junior Suite

Highlights

Deck/patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchenette
  • 599 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite | Hypo-allergenic bedding, minibar, individually decorated

Suite

Highlights

Deck/patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchenette
  • 725 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool

Junior Suite Pool | Hypo-allergenic bedding, minibar, individually decorated

Junior Suite Pool

Highlights

Deck/patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • 599 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Pool

Deluxe Pool | Hypo-allergenic bedding, minibar, individually decorated

Deluxe Pool

Highlights

Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Kitchenette
Refrigerator
Hypo-allergenic bedding
  • 413 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe

Deluxe | Hypo-allergenic bedding, minibar, individually decorated

Deluxe

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Refrigerator
Hypo-allergenic bedding
Blackout drapes/curtains
  • 413 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Plus Pool

Suite Plus Pool | Hypo-allergenic bedding, minibar, individually decorated

Suite Plus Pool

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • 725 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Plus

Deluxe Plus | Hypo-allergenic bedding, minibar, individually decorated

Deluxe Plus

10/10 Exceptional

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Refrigerator
  • 413 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Tulum

Eterna Tulum is located in La Veleta, a neighborhood in Tulum, and is near theme parks and near a boardwalk/promenade. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum National Park and Tulum Beach. Xel-Há Park and LabnaHa Ecopark Adventures are also worth visiting. Snorkeling and water tubing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby.
Visit our Tulum travel guideOpens in a new window

What's nearby

  • Tulum National Park - 4 min drive
  • Gran Cenote - 6 min drive
  • Tulum Mayan Ruins - 9 min drive
  • Tulum Beach - 12 min drive
  • Playa Paraiso - 19 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 42 min drive

Restaurants

  • ‪La Taqueria Pinches Tacos Shop - ‬7 min walk
  • ‪El Camello Jr - ‬9 min walk
  • ‪Italdo Pasteleria - ‬5 min walk
  • ‪El Tio - ‬10 min walk
  • ‪Los Aguachiles - ‬8 min walk

About this property

Eterna Tulum

Hotel near Tulum Mayan Ruins
At Eterna Tulum, you can look forward to free breakfast (local cuisine), a swim-up bar, and a poolside bar. Adventurous travelers may like the cycling at this hotel. Treat yourself to a deep-tissue massage or other spa services. The on-site Tex-Mex cuisine restaurant, Perpetua, offers breakfast, brunch, lunch, light fare, and al fresco dining. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as a rooftop terrace and a coffee shop/cafe.
Other perks include:
  • An outdoor pool with sun loungers and a swim-up bar
  • Free self parking and extended parking
  • Limo/town car service, bike rentals, and express check-out
  • Express check-in, a reception hall, and a living plant wall
Room features
All guestrooms are individually furnished, and boast comforts such as heated floors and air conditioning, in addition to thoughtful touches like free WiFi and sound-insulated walls.
More conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • Wardrobes/closets, heated floors, and kitchenettes

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free secured, uncovered self parking on site
  • Free uncovered extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free local cuisine breakfast available on weekdays 8:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • Perpetua

Things to do

  • Bicycle cleaning area
  • Bicycle rentals
  • Bicycle repair station
  • Bicycle storage
  • Outdoor pool

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • 4 steps to reach entrance
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchairs on site

More

  • 2 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Built in 2021
  • Communal living room
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Electric bike charging
  • Living plant wall
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels

Food and drink

  • Champagne service
  • Chef service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Microwave
  • Minibar
  • Refrigerator
  • Restaurant dining guides
  • Stovetop

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Electrical adapters
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Soundproofed rooms
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: MXN 400
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 18 and younger are not allowed at this property; All guests older than 18 are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MXN 2000 per accommodation, per stay
  • Service fee: MXN 20 per accommodation, per night
  • A damage deposit of MXN 2000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 3000 per vehicle (one-way, maximum occupancy 5)
  • Early check-in fee: MXN 400 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Property Registration Number 71774021

We should mention

Clothing is optional at this property
Pool access available from 7:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the swimming pool
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Eterna Tulum Hotel
Eterna Tulum Tulum
Eterna Tulum Hotel Tulum

Frequently asked questions

Does Eterna Tulum have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–11:00 PM.

How much does it cost to stay at Eterna Tulum?

As of Jun 7, 2024, prices found for a 1-night stay for 2 adults at Eterna Tulum on Jun 21, 2024 start from $58.41, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Eterna Tulum pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Eterna Tulum?

Self parking and extended parking are free at this property; nearby parking is also free.

What time is check-in at Eterna Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in is available for a fee of MXN 400 (subject to availability).

What time is check-out at Eterna Tulum?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Eterna Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 3000 per vehicle applies.

Where is Eterna Tulum located?

Located in La Veleta, this hotel is within 1 mi (2 km) of Hospital de Tulum and Dos Aguas Park. Hunab Lifestyle Center and Cenote Cristal are also within 3 mi (5 km).

Reviews

8.4

Very Good

Rating 10 - Excellent. 19 out of 34 reviews" "
Rating 8 - Good. 9 out of 34 reviews" "
Rating 6 - Okay. 1 out of 34 reviews" "
Rating 4 - Poor. 3 out of 34 reviews" "
Rating 2 - Terrible. 2 out of 34 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Shandon

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area around the hotel still under construction, and a slightly annoying shower head other than that, it’s honestly excellent the staff are absolutely fantastic and the rooms are incredible
Stayed 4 nights in Apr 2024

4/10 Poor

katelyn

Traveled with group
Disliked: Cleanliness, amenities
I hate leaving bad reviews but i feel like it’s necessary. We arrived and the lady at the front desk told me my room wasnt paid for and that i owed an additional $300 which was untrue. She ended up not charging that, i paid the deposit for incidentals. The room itself was awful. I do think the other rooms might be better but dont book the 2 bed. The sheets had stains, alot of areas were dirty. Everytime you turn the shower on the bathroom floor floods, this was our last straw. The upstairs pool area does not have sun loungers as described either. Our towels also had stains as well or looked used. The man at the front desk was nice but did refuse our refund. We left early after 1 night and had a much better experience. I wouldnt recommend this place AT ALL. Also the area is a TRASH DUMP. The view from our room was bags and bags of trash.
Stayed 3 nights in Apr 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Maria L

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is okay, and the surrounding areas are really dirty (a couple of lots next to the hotel are full of trash ♻️ recycle ) I don’t recommend it to anyone who wants to relax unless you like to relax in the middle of the trash field.
Stayed 3 nights in Mar 2024

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and very walkable to downtown Tulum and the main area of La Valeta. The receptionists are super kind and helpful with any needs or food recommendations. I really enjoyed my stay here and I highly recommend!!
Stayed 6 nights in Feb 2024

10/10 Excellent

Reshma

Stayed 4 nights in Jan 2024

10/10 Excellent

Ta

Stayed 11 nights in Dec 2023

8/10 Good

DANIEL, Palm Springs

Stayed 3 nights in Nov 2023

8/10 Good

Sibylle

Liked: Cleanliness, property conditions & facilities, room comfort
Cute place in Tulum
Really cute place, great location and value for your money. Two things though - when it rained the water came in through our door. They came and cleaned it up, but hopefully that is remedied in the future. Second thing - one of the front desk staff was not detailed oriented and gave my refund for the security deposit to the wrong card. I caught it, but just look out for potential mistakes like that.
Stayed 1 night in Nov 2023

10/10 Excellent

Ayomide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

barron

Liked: Cleanliness, staff & service, property conditions & facilities
My stay here was outstanding. The rooms are great and the staff is very attentive and nice. I showed up too early for me reservation and they went out the way to get me in my room at that time and not have to wait. I was also setup with other necessities like transportation and car rentals without asking. They sent me everything I needed via WhatsApp and I was off. Thank You again Eterna Tulum. I will definitely use your services in the future.

8/10 Good

jimmy

Stayed 2 nights in Feb 2023

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Pros: super clean, new. Very friendly staff. Martha was incredible and so accommodating. She had the best tips for how to get around and which beach clubs offered the best deals. Also there are a couple of good coffee shops and restaurants within walking distance plus the Jungle Gym if you want to get a good workout while on vacation. Cons: it's a little far from the beach. You either have to pay a pricey taxi or ride a bike. (It took me 45 minutes to get to the the zona hotelera, and I consider myself in fairly good shape.)
Stayed 4 nights in Feb 2023

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2023

8/10 Good

Belle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay in Eterna. It was a beautiful hotel but the location is a bit far from the centro and the only issue is that the street has no lamp posts so it gets really dark at night going back. We stayed at their deluxe room (ground floor) and it was really pleasant, however, the pressure from the shower is a bit weak. The room is spacious and has a small kitchenette which is a plus. Overall, our stay was good. Their staff are amazing and helpful, esp in giving reco. They also have a water station so you can refill your tumblers before heading out.

10/10 Excellent

Salvador

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, clean, and spacious for what we needed. The pool in our room and rooftop pool were nice. The architecture and design of the hotel were visually appealing. The roads around the hotel are rough, but walking to the main avenue was easy.

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay!
Amazing boutique hotel tucked away in Tulum! Its a very small community, but the staff was very attentive and caring.
Stayed 1 night in Nov 2022

10/10 Excellent

Sheryl Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival I was greeted by Marta, who was very sweet and kind. She also helped me with my luggage up to the 3rd floor! Eterna Tulum was definitely a hidden gem~ Just beautiful! I stayed in the suite with roof top lounge pool! It was perfect and then some! The breakfast was around the corner which was delicious; cute small spot! The entire staff~( I didn’t get their :( names) was amazing during my 6 day solo adventure stay and very helpful with suggestions and recommendations! They also had bikes to rent; which I highly recommend… as it makes getting around a bit easier if you’re not renting a car or wanting to save $$$ on taxi rides for longer distances. Because of the location, it gets pretty dark~ Very little street lights… so make sure you have a flashlight or a bike light with you, I just used my phone’s flashlight. If you’re looking for a place to stay that not too far from the main street of Tulum..but close enough to walk or bike to~ this is the one! Thank you again, Marta and staff at Eterna Tulum for the amazing and wonderful hospitality! I will definitely come back to stay!
Stayed 7 nights in Aug 2022

10/10 Excellent

Leland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leland
I had an absolutely amazing time at Eterna Tulum, exceeded my expectations. Extremely helpful staff, especially Marta. Very accomodating, I absolutely loved the suite with the private rooftop pool. I plan to stay here again during my next trip to Tulum
Stayed 3 nights in Jun 2022

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely Staying Here Again!!
Hotel was amazing and exactly as pictured! Was very easy to find using Google Maps. One of the greatest parts of the stay was the free breakfast across the road at Reci Proco. Breakfast was delicious every morning, and the owner was so sweet. He played great music, made fresh juices, and had delicious coffee. We ended up bringing home two bags of coffee. The fact that this breakfast experience was included in the hotel stay was amazing. We even went there for natural wines, and mezcal cocktails multiple nights! Reci Proco also had a market inside with 5 gallon waters, fruit, bottles of wine, rice, etc. Hotel staff was incredibly helpful! We traded in our towels for fresh ones halfway through our stay free of charge. There is a water jug in the lobby that was always full for drinking water for guests. Someone was always sitting at the front desk (including an overnight security guard), so we were never worried about leaving our bikes or scooters in front of the hotel. Through WhatsApp they coordinated taxis, tours, bike, and scooter rentals which was super helpful. We even got pulled over by the police in a routine traffic stop and I called the hotel to translate. Marta took over and handled the communication with the police officer and he gave us a fist bump and had us on our way. (Thank you again!!!) Location is close to another market, gypsea market which is overpriced, but had everything we needed for some snacks and it was nice to have a larger market near by.
Stayed 4 nights in May 2022

8/10 Good

VERONICA ELIZABETH

Liked: Cleanliness, staff & service, property conditions & facilities
gracias
Stayed 2 nights in Mar 2024

6/10 Okay

MARTHA ALEJANDRA

Stayed 1 night in Feb 2024

4/10 Poor

Virginia Araceli

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
El camino para llegar a la propiedad muy malo calles con muy poca luz y el camino súper muy malo
Stayed 3 nights in Nov 2023

10/10 Excellent

Jorge

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD
Muy agradable lugar, limpio y excelente atención. Lo recomiendo ampliamente para todo tipo de viajes.
Stayed 1 night in Sep 2023

8/10 Good

christophe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour au calme
Nous avons séjourné 3 nuits dans cet hôtel! L'hôtel est neuf, moderne et très propre , le personnel très aimable! La chambre est spacieuse, confortable et bien équipée.Attention pour certains, il n'y a pas de télévision ! Le petit déjeuner proposé du mardi au dimanche est très bon, choix de formule préparée au fur et à mesure, donc frais !!Attention pas de service de petit déjeuner le lundi !! Un peu embêtant ! Le petit déjeuner est servi sur la terrasse ! L'hôtel ne se trouve pas dans la zone hôtelière de Tulum, donc pas d'accès aux plages. L'accès à l'hôtel se fait par un chemin un peu accidenté ! Le seul mauvais point c'est la décharge juste à côté, mais qui fort heureusement n'émet pas d'odeur, ni de bruit ! Nous avons apprécié notre séjour dans cet hôtel !
Stayed 3 nights in Aug 2023

General hotel information

Reasons to Book
Outdoor Pool & Nearby Parking
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
3.5