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Offering standard rates and all-inclusive rates which include full-board, Hotel Río Serrano is in Torres del Paine. There is an on-site restaurant and a garden overlooking the Paine Massif. Free WiFi access in available in common areas. Fully carpeted, rooms at Rio Serrano have large windows offering scenic views of the Massif. All of them have heating, fans and private bathrooms. A buffet breakfast is served daily. Guests travelling with the all-inclusive program have complimentary breakfast, lunch and dinner. Regional specialties can be ordered at the restaurant, while enjoying one of the many wines from the property’s cellar. Drinks and cocktails can be enjoyed at De agostini Bar. Boat trips, hiking and horseback riding activities can be practiced. Additionally, guests can explore the areas choosing from several available excursions, for an extra fee. Hotel Río Serrano is 83 km from Puerto Natales and 325 km from Ibañez del Campo Airport in Punta Arenas. It is 4 km from one of the entrances to Torres del Paine National Park. Shuttle services can be arranged for an extra fee. Free parking is provided. Premium wireless connection is offered for a surcharge.

Couples particularly like the location — they rated it 9.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (9.4)

Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 single beds
or
1 extra-large double bed
2 single beds
or
1 extra-large double bed
2 single beds
or
1 extra-large double bed
2 single beds
or
1 extra-large double bed
2 single beds
or
1 large double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.2
Facilities
9.2
Cleanliness
9.4
Comfort
9.5
Value for money
7.9
Location
9.4
Free WiFi
8.4
High score for Torres del Paine
Select topics to read reviews:

See what guests loved the most:

  • Kim
    Australia Australia
    Pool & spa facilities were exceptional Tea & drinks were self served for hydration!
  • Lisa
    United Kingdom United Kingdom
    Comfortable rooms, excellent pool and sauna, friendly staff, superb view, restaurant food was good (breakfast and dinner).
  • Tomasz
    United Arab Emirates United Arab Emirates
    Amazing location, friendly staff and great food. The views from the rooms are fantastic!

Hotel surroundings

Restaurants
1 restaurant on site

  • Kaienk
    • Cuisine
      American • Argentinian • Italian • Mediterranean • Peruvian • Pizza • Seafood • Local • International • Latin American • Grill/BBQ
    • Open for
      Breakfast • Lunch • Dinner • Cocktail hour
    • Ambiance
      Family friendly • Traditional • Romantic
    • Dietary options
      Vegan • Gluten-free • Dairy-free

Facilities of Río Serrano Hotel + Spa
Great facilities! Review score, 9.2

Most popular facilities
  • Indoor swimming pool
  • Free parking
  • Free WiFi
  • Restaurant
  • Spa and wellness centre
  • Non-smoking rooms
  • Fitness centre
  • Facilities for disabled guests
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Additional toilet
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
Bedroom
  • Wardrobe or closet
  • Extra long beds (> 2 metres)
Outdoors
  • Outdoor furniture
  • Sun terrace
  • BBQ facilities
    Additional charge
  • Terrace
  • Garden
Kitchen
  • Cleaning products
Room Amenities
  • Socket near the bed
  • Clothes rack
Activities
  • Live sport events (broadcast)
  • Live music/performance
  • Tour or class about local culture
    Additional charge
  • Movie nights
  • Temporary art galleries
  • Kids' club
  • Horse riding
    Additional chargeOff-site
  • Hiking
    Additional chargeOff-site
  • Billiards
  • Children's playground
  • Games room
  • Fishing
    Additional chargeOff-site
Living Area
  • Desk
Media & Technology
  • Telephone
Food & Drink
  • Coffee house on site
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Bar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
  • Accessible parking
Reception services
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Tour desk
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Indoor play area
  • Board games/puzzles
Cleaning services
  • Daily housekeeping
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Business centre
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • 24-hour security
  • Safety deposit box
General
  • Shared lounge/TV area
  • Hypoallergenic
  • Non-smoking throughout
  • Allergy-free room
  • Wake-up service
  • Heating
  • Soundproofing
  • Laptop safe
  • Packed lunches
  • Soundproof rooms
  • Lift
  • Facilities for disabled guests
  • Non-smoking rooms
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
Indoor swimming pool
    Wellness
    • Fitness/spa locker rooms
    • Fitness
    • Massage chair
    • Spa/wellness packages
    • Foot bath
    • Spa lounge/relaxation area
    • Steam room
    • Spa facilities
    • Body wrap
    • Body scrub
    • Body treatments
    • Pedicure
    • Manicure
    • Facial treatments
    • Beauty Services
    • Sun loungers or beach chairs
    • Public Bath
    • Spa and wellness centre
    • Fitness centre
    • Sauna
    Languages spoken
    • English
    • Spanish

    House rules

    Río Serrano Hotel + Spa takes special requests - add in the next step!

    Check-in

    From 16:00

    Guests are required to show a photo identification and credit card upon check-in

    Check-out

    Until 12:00

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

    Children and beds

    Child policies

    Children of any age are welcome.

    Children 12 years and above will be charged as adults at this property.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    0 - 2 years
    Cot upon request
    Free

    The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

    There are no extra beds available at this property.

    All cots are subject to availability.

    Age restriction

    The minimum age for check-in is 18

    Pets

    Pets are not allowed.

    Mastercard Visa Red Compra Diners Club American Express Cash Río Serrano Hotel + Spa accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    The fine print
    Need-to-know information for guests at this property

    Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform Río Serrano Hotel + Spa in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

    In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    FAQs about Río Serrano Hotel + Spa

    • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

    • Río Serrano Hotel + Spa is 16.8 miles from the centre of Torres del Paine. All distances are measured in straight lines. Actual travel distances may vary.

    • Río Serrano Hotel + Spa has 1 restaurant:

      • Kaienk

    • Room options at Río Serrano Hotel + Spa include:

      • Twin/Double

    • Río Serrano Hotel + Spa offers the following activities / services (charges may apply):

      • Spa and wellness centre
      • Fitness centre
      • Sauna
      • Hiking
      • Children's playground
      • Billiards
      • Games room
      • Fishing
      • Kids' club
      • Public Bath
      • Movie nights
      • Horse riding
      • Temporary art galleries
      • Swimming Pool
      • Live music/performance
      • Beauty Services
      • Fitness/spa locker rooms
      • Facial treatments
      • Tour or class about local culture
      • Manicure
      • Live sport events (broadcast)
      • Pedicure
      • Body treatments
      • Body scrub
      • Body wrap
      • Spa facilities
      • Steam room
      • Spa lounge/relaxation area
      • Foot bath
      • Spa/wellness packages
      • Massage chair
      • Fitness

    • Yes, Río Serrano Hotel + Spa is popular with guests booking family stays.

    • The prices at Río Serrano Hotel + Spa may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

    • Check-in at Río Serrano Hotel + Spa is from 16:00, and check-out is until 12:00.