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Hotel The Palm features a rooftop terrace with a swimming pool, bar and spa. It is located just 4 blocks from Playa del Carmen town centre and a 2-minute walk from the beach. This hotel offers free WiFi and air-conditioned rooms with modern-style décor, flat-screen cable TV and garden or street views. "Irene" is a heritage cuisine restaurant with European influence. Open for breakfast, this restaurant serves food with a mixture of flavors which provide the guest with a sensory experience. The front desk at Hotel The Palm is surrounded by a tropical garden designed resembling the Mayan Jungle. Hotel The Palm is just 200 metres from the famous Coco Bongo bar and a 15-minute drive from Xcaret Eco Theme Park. Cancun International Airport is 40 minutes’ drive away.

Couples particularly like the location — they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Situated in the real heart of Playa del Carmen, this hotel has an excellent location score of 9.1

Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Breakfast info

American

Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
Bedroom :
1 extra-large double bed
Living room:
1 sofa bed
2 double beds
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
1 extra-large double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.3
Facilities
7.8
Cleanliness
8.3
Comfort
8.2
Value for money
7.8
Location
9.1
Free WiFi
8.3
Select topics to read reviews:

See what guests loved the most:

  • J
    Jamie
    Canada Canada
    The pool over all was great. It was nice and quiet which was what I was looking for. The Breakfast that I had each day was perfect! My room was perfect for just me as I travelled alone.
  • Tanya
    Australia Australia
    Fabulous hotel in a great location, room was enormous and very comfortable. Bit noisy from the nearby restaurants etc but bring your ear plugs and it was fine. The roof top pool /bar was great, DJ party and other entertainment was fantastic. Food...
  • James
    United Kingdom United Kingdom
    We were only there for one night, but wished we stayed longer! Really fun part of town and the hotel itself is great, with a lovely rooftop area and palmy garden, the staff were also phenomenal (especially the wonderful Sandra!)

Hotel surroundings

Facilities of Hotel The Palm

Most popular facilities
  • Outdoor swimming pool
  • Free WiFi
  • Free parking
  • Non-smoking rooms
  • Room service
  • Facilities for disabled guests
  • 24-hour front desk
  • Terrace
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Terrace
  • Garden
Room Amenities
  • Socket near the bed
Activities
  • Beach
Media & Technology
  • Flat-screen TV
  • Satellite channels
  • TV
Food & Drink
  • Snack bar
  • Bar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not possible).
  • Accessible parking
Services
  • Daily housekeeping
  • Luggage storage
  • Wake-up service
  • Tour desk
  • 24-hour front desk
  • Meeting/banquet facilities
    Additional charge
  • Room service
Reception services
  • Invoice provided
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Safety deposit box
General
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Mosquito net
  • Lift
  • Fan
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
Accessibility
  • Wheelchair accessible
  • Upper floors accessible by elevator
Outdoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Pool is on rooftop
  • Pool/beach towels
  • Sun loungers or beach chairs
  • Sun umbrellas
Wellness
  • Sun umbrellas
    Additional charge
  • Sun loungers or beach chairs
  • Public Bath
  • Hot tub/Jacuzzi
Languages spoken
  • English
  • Spanish

House rules

Hotel The Palm takes special requests - add in the next step!

Check-in

From 15:00 to 18:00

Check-out

From 11:30 to 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 3 rooms, different policies and additional supplements may apply.

Mastercard Visa Cash Hotel The Palm accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Please note that this hotel is oriented for adults and children over the age of 14.

Honeymoon special amenities available upon request and proof of marriage. Available once per couple and only with documents of proof of marriage. Please contact the property for more information.

Parking spaces are subject to availability.

In the event of an early departure, the property will charge you the full amount for your stay.

Parking is subject to availability due to limited spaces.

This property is located in a busy area and guests may experience noise.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

FAQs about Hotel The Palm

  • Hotel The Palm offers the following activities / services (charges may apply):

    • Hot tub/Jacuzzi
    • Public Bath
    • Beach
    • Swimming Pool

  • The nearest beach is just 550 yards from Hotel The Palm. All distances are measured in straight lines. Actual travel distances may vary.

  • Guests staying at Hotel The Palm can enjoy a highly-rated breakfast during their stay (guest review score: 7.3).

    Breakfast option(s) include:

    • American
    • À la carte

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Yes, there is a hot tub. You can find out more about this and the other facilities at Hotel The Palm on this page.

  • Room options at Hotel The Palm include:

    • Suite
    • Double

  • Hotel The Palm is 250 yards from the centre of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

  • The prices at Hotel The Palm may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Check-in at Hotel The Palm is from 15:00, and check-out is until 12:00.